🖼️ Product FAQs

1. What products do you offer?
We offer a curated collection of luxury wall art and paintings, including abstract, minimalist, Islamic, and modern decor pieces — perfect for enhancing your home or workspace.

2. What materials are used in Lushae's wall art?
Our wall art is crafted using high-quality canvas, premium printing materials, and hand-painted detailing (where specified), ensuring elegance, durability, and long-lasting colour vibrancy.

3. Are your artworks ready to hang?
Yes! Most of our framed canvases come ready to hang. For unframed or rolled options, easy-to-follow instructions are included for custom framing.

4. Do you offer custom or personalized artwork?
Yes, we offer limited customization options, including size adjustments, colour changes, and personalized calligraphy (on select designs). Message us to discuss your custom request.

🛒 Order & Payment FAQs

5. How can I place an order?
You can place your order through our Instagram DM, WhatsApp, or website. Simply send us the artwork name or screenshot, along with the size and quantity you need.

6. Do you offer Cash on Delivery (COD)?
We currently do not offer Cash on Delivery. All orders must be paid in full via bank transfer or online payment before processing.

7. What payment methods do you accept?
We accept UAE bank transfers through a secure checkout method.

📦 Shipping & Delivery FAQs

8. Do you deliver internationally?
Currently, we ship across the UAE. International shipping will be available soon — stay tuned!

9. How long does delivery take?
UAE: 2–7 working days
International (preorders): 7–14 days depending on availability and design

10. What are the delivery charges?
UAE: Free Delivery for every order over AED 349.
International: Based on weight and courier, we’ll confirm during checkout.

🔄 Returns, Replacements & Care FAQs

11. Can I return or exchange a painting?
As each artwork is made to order, we only accept returns for damaged or incorrect items. Kindly report any issue within 24 hours of receiving your order.

12. How do I care for my wall art?
Avoid direct sunlight to maintain colour vibrancy. Clean gently with a dry, soft cloth. Do not use chemicals or wet wipes on the surface.